Complaints Officer

Complaints Officer
6 month FTC
£26,500 per annum
Kent, Hybrid

Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 6 month basis.

The role offers 2 days home working, and 3 in their offices.

Responsibilities of the Complaints Officer:

• Supporting teams with complaints
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Complaints Officer includes:

• Knowledge of Housing Ombudsman Complaint Handling Code
• Knowledge of resolving customer complaints

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.